At MyLab we take data protection and your information seriously. Below we describe our privacy policies for our cloud platform including our website, IOS applications & Android applications. You can see the data we collect, how we use it, and what your rights are to your information. In this statement we cover:

  • Information we collect
  • information we receive from you, as you use our services
  • What we do with that information
  • Your rights to access and control your personal data
  • Data Retention
  • Analytics & Advertising services provided by others
  • Information Security
  • Contact Us

Information we collect

We collect some basic information from you in order to create an account on Mylab. This includes:

  • Your name
  • Business name
  • Business address
  • Email
  • Password
  • Mobile Telephone
  • Any additional users on your account & their names and emails

You have the option of supplying additional information including:

  • A business logo
  • A background to your business for your business profile

In order to provide you with our full range of services you can chose to enable certain features of our services, including:

  • Logs for activity
  • Signing in & out of the website or app
  • Tracking items by time/user/location
  • Tracking location of your account users

Subscription, Payments & Card Information

When you sign up to Mylab services on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information. We store your invoice address to fulfill your order. A third-party payment processors may retain this information in accordance with their own privacy policies and terms.

Information we receive from you, as you use our services

While using MyLab, the service will collect data on Dental cases that you book in to the system, and cases that are booked in by Dental Practice users including the following information:

  • Patient First & Last Name
  • Type of Work requested & materials
  • Photos, Videos & Digital files relating to the case
  • Financial information (Cost & Price on each item)
  • Technician allocation & productivity information
  • Geographic Location of the case

Location Information

Our services include features that use precise location data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can choose to remove our access using your MyLab device or mobile device settings. We may also derive your approximate location from your IP address.

Usage Information

When you access or use MyLab, we receive certain usage data. This includes information about your interaction with the Services, for example, when you view or search content, install, create or log into your account, or open or interact with any MyLab application.

We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, MyLab or mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.

Special Categories of Personal & Health Data

The extent that we collect information that is classified as health data or another special category of personal data  is subject to the European Unions General Data Protection Regulation (“GDPR”). We ask for your explicit consent to process the data.

We obtain this consent separately when you take actions leading to our obtaining the data, e.g., when you sign into your account. You can use your account settings and tools to withdraw your consent at any time, including by stopping use of a feature, or deleting your data or your account. Please see our GDPR Statement for further information on personal data and our role as processors.

What we do with that information

We use the information we collect for the following purposes:

  • To provide & maintain our services

We use the information collected to deliver our services to you. In order to optimise your service we may use your information to help you find and connect with other MyLab users and allow them to find and connect with you.

  • Improve & Develop the services

We use the information collected to improve and develop our services. E.g. we might use information collected to fix bugs, or to develop new features.

  • To communicate with you

We use the information collected to send you notifications. We may also use your information to tell you about new features or products that we develop that may interest you. You can control our marketing communications and service notifications in your account settings.

  • Safety & security

We use the information collected to promote the safety and security of our users. We may use information to authenticate users, facilitate secure payments and protect against fraud and abuse, conduct audits and enforce our terms and policies.

  • To prevent harm for legal reasons

We may disclose information about you to comply with a legal regulation, a request from the government, to assert legal rights or defend against legal claims, or to prevent, detect or investigate illegal activity, fraud, abuse, violations of our terms or threats to the security of our services.

Our policy is to notify you of a legal process seeking access to your information such as search warrants and court orders, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we will provide a delayed notice after the expiration of the non-disclosure period.

We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about financial performance and activity in the dental sector, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.

If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.

Your rights to access and control your personal data

We provide you with account settings and tools to access and control your personal data, as described below, regardless of where you live. If you live in the European Economic Area, United Kingdom, and Switzerland (the “Designated Countries”), you have a number of legal rights with respect to your information, which your account settings and tools allow you to exercise, as outlined below.

Accessing and Exporting Data. By logging into your account, you can access much of your business information, including your dashboard with your daily financial and activity statistics. Using your account settings, you can also download information in a commonly used file format, including data about your activities, orders, sales and remakes.

Editing and Deleting Data. Your account settings let you change and delete your business information. For instance, you can edit or delete the profile data you provide and delete your account if you wish.

If you choose to delete your account, please note that while most of your information will be deleted within 30 days, it may take up to 90 days to delete all of your information, like the data recorded by your Mylab system and other data stored in our backup systems. This is due to the size and complexity of the systems we use to store data. We may also preserve data for legal reasons or to prevent harm.

Objecting to Data Use. We give you account settings and tools to control our data use. For example, through your privacy settings, you can limit how your information is visible to other users of the Services; using your notification settings, you can limit the notifications you receive from us; and under your application settings, you can revoke the access of third-party applications that you previously connected to your MyLab account.

If you live in a Designated Country, in certain circumstances, you can object to our processing of your information based on our legitimate interests. You have a general right to object to the use of your information for direct marketing purposes. Please see your notification settings to control our marketing communications to you about MyLab products.

Restricting or Limiting Data Use. In addition to the various controls that we offer, if you reside in a Designated Country, you can seek to restrict our processing of your data in certain circumstances. Please note that you can always delete your account at any time.

Data Retention

We keep your account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account.

In some cases, when you give us information for a feature of the Services, we delete the data after it is no longer needed for the feature. We keep other information, like your financial or activity data, until you use your account settings or tools to delete the data or your account because we use this data to provide you with your personal statistics and other aspects of the Services. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the earlier sections.

Analytics & Advertising services provided by others

We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the Services, serving ads on our behalf across the internet, and measuring the performance of those ads. These companies may use cookies and similar technologies to collect information about your interactions with the Services and other websites and applications.

Information Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact our customer support

Contact Us

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us at privacy@mylab.co.uk

If you live in the European Economic Area, United Kingdom, or Switzerland, then Findalab Limited, a UK company, controls your personal data and provides you with the Services. If you are seeking to exercise any of your statutory rights, please contact us at support@mylab.co.uk